Shipping policy

Thank you for choosing Maaya Jewels for your jewelry purchases. This Shipping Policy outlines important information about our shipping processes and delivery times for your reference.

 Processing Time

1.1 Crafting: At Maaya Jewels, we take pride in crafting each jewellery piece with exceptional care and attention to detail. Please note that our jewellery pieces require up to 6 days of processing time before they are ready to be shipped. This processing time allows our skilled artisans to create your unique and exquisite piece.

1.2 Order Verification: During the processing time, we may also conduct order verification and quality checks to ensure the accuracy of your order and maintain our high-quality standards.

 Shipping Time

2.1 Delivery Timeframe: Once your jewellery piece has been crafted and is ready for shipment, we will initiate the shipping process. The estimated delivery time depends on your location and the shipping method selected at the time of checkout. We take 1-2 days to process and dispatch your order and handover to the courier. After that the courier takes around 1-7 working days to deliver your order. 

2.2 International Shipping: Maaya Jewels offers worldwide shipping to our valued customers. For international orders, please allow an estimated delivery time of 10-12 business days from the date of shipment. Please note that customs procedures and international transit may affect the delivery timeframe, and additional time may be required for certain destinations.

2.3 Shipment Tracking: To keep you informed about the progress of your order, we provide tracking information as soon as your jewellery piece is shipped. You can use this tracking information to monitor the status of your shipment and estimate its arrival.

Shipping Methods and Costs

3.1 Shipping Methods: We partner with reputable shipping carriers to ensure reliable and secure delivery of your jewelry piece. The available shipping methods may vary depending on your location and the carrier's services.

3.2 Shipping Costs: The shipping costs for your order will be calculated based on the weight of the package, the shipping destination, and the selected shipping method. The applicable shipping charges will be displayed at the time of checkout.

Customs and Duties

4.1 International Customs: For international orders, please be aware that customs duties, taxes, and fees may be imposed by your country's customs authorities. These additional charges are the responsibility of the recipient and may vary depending on the destination country's regulations. Maaya Jewels is not responsible for any customs-related expenses or delays.

4.2 Customs Declarations: We are committed to complying with all customs regulations and accurately declaring the contents and value of each package. Please note that we are unable to mark packages as gifts or undervalue them to evade customs duties or fees.

Address Accuracy

5.1 Shipping Address: It is your responsibility to provide us with the correct and complete shipping address at the time of checkout. We are not liable for any delays, miss deliveries, or undeliverable packages resulting from an incorrect or incomplete shipping address provided by you.

5.2 Address Changes: If you need to make any changes to your shipping address after placing the order, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Order Tracking and Support

6.1 Shipment Updates: We provide tracking information for all shipped orders. You will receive an email notification with the tracking details once your jewellery piece is on its way. You can use this information to track your package's progress and estimated delivery date.

6.2 Customer Support: If you have any questions or concerns regarding your shipment or delivery, please feel free to contact our customer support team. We are here to assist you and provide the necessary support throughout the shipping process.

Please note that the shipping policy outlined above is subject to change without prior notice. We recommend reviewing the policy periodically for any updates