Shipping policy

MAAYA offers the service of safely transporting your precious jewellery from your registered address to the warehouse in case you wish to avail of the Exchange, Buy-back facility. 

You are requested to MAAYA register a pick-up at an store near you or contact Customer Service at maayajeweles54@gmail.com or at ‪+91 96873 65151‬ between 10:00 AM and 6:00 PM (Monday to Sunday). The pick-up will be arranged by an AUKERA-authorised shipping partner. You will receive a tamper-proof packaging container from us in advance. Please prepare your precious jewellery for dispatch as follows: 

Secure your jewellery in a tamper-proof container and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless it is destroyed. 

Please email us at maayajeweles54@gmail.com with the following details: 

1.⁠ ⁠Your registered name, mobile number, and address 

2.Original invoice: scan or photo 

3.Original IGI Certificate 

4.Photos of the jewellery 

The shipment, with insurance included, will be arranged within 2-3 business days from the date of request. 

The cost of shipment, including insurance, will be Rs 1000/- (Rupees One Thousand Only) from any Pin-code in India to the, MAAYA warehouse. 

In case the customer chooses to ship the item of jewellery to our warehouse using his/her own choice of shipping, MAAYA accepts no responsibility for any loss or damage that may occur during the shipping.