Refund policy & exchange

We want you to be completely satisfied with your purchase, which is why we offer a hassle-free exchanges or returns.

FREE EXCHANGES (MAX 2 DAYS AFTER DELIVERY FOR SIZES & ITEMS) :

Unused and unworn items are eligible for a free exchange provided the jewelry is unused. To initiate an exchange, please ensure that you have the original packaging including the items and the boxes, and then contact our customer care team. We will arrange for the exchange shipment to be picked up by our logistics partner. Return Shipping Charges will be held by the customer.

Once your exchange parcel undergoes our quality inspection, we will dispatch you the exchange item. The exchange is FREE for only one time. 

Engraved Items will NOT be exchanged. 

To create an exchange today,  Click on Contact Us page. 

 FREE RETURNS (MAX 2 DAYS AFTER DELIVERY):

Unused and unworn or damaged(in shipping) items are eligible for a full credit Refund. Refund will be credited to your original payment method within 7 working days

We want to remind our customers that if any items are found missing or used from the return shipment, we reserve the right to deduct an amount up to the full MRP of the missing product from the refund credit amount. 

**All earring sales are FINAL & won't be refunded for hygienic purposes. Engraved Items will not be returned or refunded. 

To initiate a return, please ensure that you have the original packaging including the items and the boxes, and then contact our customer care team. We will arrange for the return shipment to be picked up by our logistics partner. Please keep in mind that shipping and handling charges are not refundable.

All returns should be addressed to:

Maaya JEWELS LLP
Shop 245, 2nd Floor, Central  Business Hub, Opp.Rajhans Ornate , Parle Point
Surat, India. - 395007