How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Clearance Sale Event: Up to 50% Off Select Items!

Privacy policy

AN OUTLINE OF OUR POLICIES

MAAYA offers beautiful, precious and valuable fine diamond jewellery. Our jewellery is crafted from the finest diamonds and precious metals. Women choose MAAYA for its design, workmanship, quality and integrity.

As the proud owner of a piece of MAAYA, we do hope you always enjoy your choice. If, however, you do change your mind for any reason, we've got you covered. After all, with MAAYA, there is no room for regret or compromise.

Detailed below are the choices that MAAYA gives you. In case you wish to clarify further, please do not hesitate to get in touch with the Customer Service contact details mentioned at the end of the page.

Welcome to Maaya Jewels. By accessing or purchasing from our website, you agree to abide by the following terms and conditions. Please read them carefully before making a purchase. 1. General Terms Maaya Jewels is an online jewelry store specializing in gold jewelry. By using our website, you confirm that you are at least 18 years old or have parental consent to use our services. We reserve the right to update these terms at any time without prior notice. 2. Product Information All gold jewelry products are crafted with high-quality materials and are described as accurately as possible. We ensure that the weight and purity of gold are accurately mentioned for each product. Minor variations in product appearance due to screen resolution or handcrafted nature may occur. 3. Pricing & Payments The prices of gold jewelry are subject to fluctuations based on market rates. We update our prices dynamically, and the final price at checkout is considered the binding price. Payments must be made through the accepted payment methods listed at checkout. All transactions are securely processed, and we do not store payment details. 4. Order & Cancellation Orders once placed cannot be canceled if they are already processed or shipped. Maaya Jewels reserves the right to cancel orders due to pricing errors, stock unavailability, or fraudulent activity. Refunds for canceled orders (if applicable) will be processed as per our Refund Policy. 5. Shipping & Delivery We offer domestic and international shipping with reliable courier partners. Delivery times may vary based on location and product availability. Customers are responsible for providing the correct shipping address; Maaya Jewels is not liable for delays or losses due to incorrect information. 6. Returns & Exchange Policy Gold jewelry purchases are not eligible for return unless there is a manufacturing defect or incorrect product received. Exchanges are accepted only if the product is unused, in its original packaging, and returned within the specified timeframe. Custom-made or personalized jewelry is non-returnable and non-exchangeable. 7. Warranty & Authenticity All our gold jewelry is hallmarked and certified for authenticity. We provide a guarantee on the purity of gold as per the hallmarking standards. Damage due to mishandling, improper use, or external factors is not covered under warranty. 8. Liability & Disclaimers Maaya Jewels shall not be responsible for any indirect, incidental, or consequential damages arising from product use. We do not guarantee uninterrupted or error-free website operation. Customers are advised to verify product details before making a purchase. 9. Privacy Policy We collect and process personal information in accordance with our Privacy Policy. We do not share customer data with third parties except for order fulfillment and legal obligations. 10. Governing Law & Dispute Resolution These Terms & Conditions are governed by the laws of India. Any disputes arising shall be resolved through arbitration or courts in India. By purchasing from Maaya Jewels, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

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